Root cause? What’s that?
Remember your last sickness. Caught a cold or a flew? Weren’t you only curing the symptoms? Usually nobody cares for the real reasons when getting ill with these small diseases. But there are lots of persons who are able to somehow avoid any disease. What’s the difference? Why were you felt sick?
It’s like weeding your garden. Very often only the symptoms are cured, but no real solution can be achieved. The weed gets back soon. Removing the root would do the job,
but that costs additional effort, back-pain and time.
Within the business context regularly the management requests an immediate, complete, fast and reliable solution of problems. But is that possible without finding the real cause of a problem? Without fixing the real cause of a problem it might pop the same way again as the weed does.
That’s the ideas of root cause analysis. Dive deeper into a problem to find the real underlying cause of the problem. The diving should be that deep to find not only a cause, but the process which is failing or is insufficient
This episode is about the first and basic technique of finding the real root cause of a problem: the 5-Whys technique