Throw away your zero fault targets – MES004
What does it mean?
Zero-faults strategy means that there are no faults accepted in the delivered product. Or at least only a very minimum amount of failures with low priority. Regular for medical devices, avionics, spaceflight. But is it really necessary for other industries? The zero fault phase might start anytime before the near customer delivery.
Why are there zero-fault targets?
- Customer only wanted to accept mature products
- Too many faults in delivery product
- Customer complaints